Appointment & Cancellation Policy

Cancel or reschedule: Please give us at least 24 hours’ notice to avoid a fee.

Less than 24 hours’ notice: A 25% service fee may apply. Your first late cancellation is waived as a courtesy.

Missed appointment without notice: A 50% service fee may apply.

Running late: Please call us. Arriving more than 15 minutes late may require rescheduling, and a late cancellation fee may apply.

Emergencies or sudden illness: Contact us as soon as possible. We understand and will consider your circumstances.

Future bookings: Repeated late cancellations or missed appointments may require a deposit.

If we fill your canceled appointment, we’ll waive the fee. Any deposit retained counts toward the fee. If we cancel, you may choose a deposit refund or transfer.

Call (626) 577-8855. If we’re closed, leave a voicemail—the message time counts as your notice.

Thank you for respecting our stylists’ time and helping us serve every client.